BOH Customer Service Fast Casual Recruiting 
Black Box Intelligence
SEPTEMBER 21, 2021
These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Limited-service restaurants. Full-service restaurants.
Restaurant365
MAY 7, 2021
Employee retention and recruitment have long been a challenge in the restaurant industry. ” The current situation is even tougher for full-service restaurants. The New York Times cites National Restaurant Association numbers that “staffing levels at full-service restaurants in February were still 20 percent — or 1.1
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Restaurant365
JULY 8, 2021
For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. According to the report, roughly half of full-service restaurants said they devoted more resources to expanding the off-premise side of their business since the onset of COVID.”
Modern Restaurant Management
FEBRUARY 15, 2022
Here are a few examples of tech-centered solutions to ease the ongoing labor crisis in restaurants by putting more functionality directly in the hands of customers: Digital Tableside Ordering to Support Service Staff. At full-service restaurants, servers are responsible for crucial tasks. Customers skip the line entirely.
Apicbase
FEBRUARY 29, 2024
It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15
Modern Restaurant Management
FEBRUARY 18, 2020
Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.
Modern Restaurant Management
DECEMBER 28, 2020
Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want.
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