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From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. How is data gathered? Before we can capitalize on data insights, we must collect it.
” The platform includes tools like email marketing, coupons, and a loyalty program that are built-in and ready to go. Mark guests and delivery drivers as “arrived” and automatically notify BOH staff via CSK screens. Enhancing our customer offering while supporting small businesses is what we strive to do.”
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Unable to fix it at that point, I apologized, then asked my manager if I could send the guest home with a free dessert and a coupon for his next visit.
Good restaurant staff training is one of the best ways to maintain coordination and efficiency in FOH and BOH operations. This will help them understand critical issues such as handling voids, coupons, etc., Here are the steps to create a training plan which will improve the service quality of your restaurant:-.
Kiosks not only free up their staff to focus on BOH operations and the drive-thru, boosting productivity, but they also increase order sizes. Big fast-food brands are focusing on developing show-stopping apps that serve multiple purposes: Customer loyalty, contactless ordering, coupons, and even first-party delivery.
This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. As diners continue to prioritize saving money, however, they still need incentives to spend, such as coupons and loyalty programs that suit their needs.
If you currently offer takeout or delivery, consider drawing guests back into the restaurant by including coupons in your off-premise packaging. If you are successful at attracting customers back to your dining room, you need to have the right FOH and BOH team to support increased sales levels.
Because restaurants lose the crucial touchpoint with the end-customer, they should compensate by including memorable branding with the meal to encourage a reorder—things like coupons and branded disposables that end-customers will retain as a result of a positive experience.
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