BOH Coaching Customer Service 
7 Shifts
NOVEMBER 15, 2024
After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? How do you handle disputes between customers and employees?
7 Shifts
NOVEMBER 15, 2024
Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. Let’s dive into our list of essential questions to ask kitchen manager candidates so you can find the best person who’ll make your BOH more productive and efficient. But how do you find the right person?
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7 Shifts
JULY 28, 2021
Poor restaurant communication equals poor service. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction. This is when you can transition from a boss to a coach by keeping your staff informed and encouraged. BOH help them sweep and mop.
Rocket Fuel
DECEMBER 9, 2022
Speed of service (SoS) may be one of the most important metrics your QSR restaurants track—Its influence on other facets of your business is undeniable. Speed of Service impacts your customer satisfaction rate (or VOC, Voice of Consumer scores), is impacted by your labor retention rate and can deter guests from returning.
Rocket Fuel
DECEMBER 9, 2022
Speed of service (SoS) may be one of the most important metrics your QSR restaurants track—Its influence on other facets of your business is undeniable. Speed of Service impacts your customer satisfaction rate (or VOC, Voice of Consumer scores), is impacted by your labor retention rate and can deter guests from returning.
Apicbase
APRIL 5, 2022
The independent owner provides the initial investment and signs the restaurant lease agreement and various service contracts. As a result, you’ll be able to reach potential customers organically and tap into new markets more easily. #3 Attracting new customers in untapped markets should be effortless. #4
7 Shifts
NOVEMBER 3, 2022
My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Set core values.
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