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How to handle restaurant complaints and turn them into hospitality wins

Open for Business

It can help to paraphrase what the guest is saying back to them to make sure they feel heard and understood. Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review.

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MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

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The Greatest Restaurants Nashville Has To Offer

Restaurant Clicks

City House. View this post on Instagram A post shared by City House (@cityhousenashville). Just north of Downtown in Germantown, City House is a sophisticated restaurant that has a great Italian-fusion menu. Just north of Downtown in Germantown, City House is a sophisticated restaurant that has a great Italian-fusion menu.

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Where to Get Sushi in the East Village

Restaurant Clicks

From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! Check out our list of the best sushi in the East Village.

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Vegan Restaurants To Try During Your Visit To Phoenix

Restaurant Clicks

Green New American Vegetarian Veggie Village Desert Roots Kitchen Verdura Earth Plant Based Cuisine The Coronado Pomegranate Cafe Vegan House Early Bird Vegan The Uprooted Kitchen Fresh Mint GuacStar Kitchen & Cantina Giving Tree Cafe Pachamama Nami True Food Kitchen Scramble, a Breakfast & Lunch Joint. Order Online.

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Restaurant cleanliness: Importance of cleaning & sanitation in food industry

Clover - Restaurants

Recent surveys confirm the importance of cleaning and sanitizing in food industry establishments for building customer confidence and in influencing diner choice. In this guide, learn about properly cleaning the restaurant and items such as silverware, as well as how to help prevent cross contamination and other risks in the back of house.

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What Is a Restaurant CRM and Why Do You Need One?

Touch Bistro

And when your restaurant CRM integrates with your other tech, like your restaurant POS system , you gain access to powerful information that can help inform business decisions, personalize service, improve your loyalty program, and keep customers coming back for more. Preferences : Including dietary preferences (vegan, vegetarian, etc.),