Airlines Coupons Customer Service 
Modern Restaurant Management
MAY 5, 2021
In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.
Modern Restaurant Management
AUGUST 17, 2020
Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.
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Cheetah
JANUARY 13, 2022
Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . Reading Time: 4 minutes.
Lavu
DECEMBER 16, 2019
Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. Having a well-made app will also attract customers from the millennial generation. o keep it simple.
The Restaurant Coach University
MARCH 2, 2017
When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. DONALD BURNS: I find that people who use coupons are loyal only to the coupon.
Modern Restaurant Management
JUNE 18, 2020
More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe. Insights are based on POS data from US locations of which 95 percent of total locations are QSR, the remaining 5 percent are table service. Return to On-Premise. The full report is here. Dining When Safe.
Black Box Intelligence
NOVEMBER 1, 2021
Dive deeper into the state of the quick service segment with our newest research: How Quick Service is Outpacing the Restaurant Industry in Sales & Traffic. Full-Service: Service Guest Sentiment Improved in Q3. Full-Service: Service Guest Sentiment Improved in Q3. Click here for the free download. .
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