Aaron Allen & Associates

MARCH 19, 2020

The economic slowdown, public markets in distress, supply chains interrupted, tourism coming to a halt, consumers staying at home (which — for many — translates to a lower disposable income), and huge uncertainty can have long-lived effects for many restaurant businesses. March 19, 2020. March 18, 2020. March 17, 2020. March 17, 2020.

2020 130

2020 Point of Sale Guest Recovery Government 130

Aaron Allen & Associates

MARCH 19, 2020

The economic slowdown, public markets in distress, supply chains interrupted, tourism coming to a halt, consumers staying at home (which — for many — translates to a lower disposable income), and huge uncertainty can have long-lived effects for many chains. March 13, 2020 OpenTable reports reservations down 36% YOY in the U.S.

2020 52

2020 Guest Recovery Point of Sale Employee Relations 52

EATER

MAY 29, 2020

Meanwhile Tock, a reservations platform that should be in deep trouble as bookings for dine-in experiences go to zero, just raised $10 million. I saw their reservations go from 96% occupancy to zero. We have cars, people can pick up food. That one, we would not have been able to do food service. It’s safe to do that.

Back of House 61

Back of House Kitchen Safety Email Marketing Food Safety 61

EATER

OCTOBER 1, 2020

On March 11, Rivera returned to Seattle and a calendar with reservations booked well into the next year. Addo used the Tock app for dinner reservations, but soon began using it to schedule carryout instead. In the late aughts, Rivera ran his own mortgage insurance and financial services business when the Great Recession hit.

Back of House 122

Back of House Front of House Food Order Social Media 122

EATER

JULY 6, 2022

For 15 years, the Stone Barns Center for Food & Agriculture tried to fix the food system by educating children and producing new farmers. On the morning of February 7, 2020, office employees at the Stone Barns Center for Food & Agriculture filed one by one into meetings with management.

Agriculture 91

Agriculture Leadership Education Employee Relations 91