7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities. When creating a training plan, you must distinguish between these two areas.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

MARCH 29, 2023

Absent the common language of cuisine — or even his hardworking coworker’s name — the server may have hesitated to ask for help and punctured the momentum of an otherwise beautifully executed special occasion. As the stakes increase, so does the need for well-defined leadership and chains of command.

Hospitality 472

Hospitality Front of House FOH Leadership 472

ChowNow

SEPTEMBER 6, 2024

For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. With high expectations for service, the FOH manager coordinates closely with servers and bartenders to deliver an exceptional dining experience.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

7 Shifts

FEBRUARY 7, 2024

TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. For example, if one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. Meet with leadership or management to get their take.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

Modern Restaurant Management

FEBRUARY 18, 2020

A lot of places are also offering dine-in only specials or dishes that can only be ordered in-house. In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends. Over the next decade, we’ll see a lot of new and experimental responses to this problem.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539