Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team.

Coaching 110

Coaching Franchise Franchising Leadership 110

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

MBB Hospitality

APRIL 25, 2018

Technologically Savvy. Today, you would have to be living under a rock not to see the important role technology plays in every business let alone just daily life. From computer systems to social media to robotic technology, the more comfortable your employees are with technology the better it will be. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics.

Food Truck 126

Food Truck Customer Service Customer Experience Dietary Restrictions 126

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. I should recruit more talent. I must recruit more talent. The best understand that constantly recruiting and attracting top talent isn’t something they do when they need to fill an empty spot on the team. Sales is a vanity metric.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” But technology can find itself at odds with a warm, inviting guest experience. Nothing's ever easy in a rollout with any type of technology as we all know.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

7 Shifts

JULY 6, 2023

So the exact process was this - it involved zero technology. From there, in our weekly and monthly performance reviews, we have to bring the core values to the table and coach people according to whether they've been living within them or not. That's actually one of the filters in how we recruit. Probably not.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195