7 Shifts

NOVEMBER 3, 2022

At her first job as a server, she tried to show a new hire how to make a side salad. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. Your company earns a reputation of continuous development, making it more attractive to top talent.

Leadership 78

Leadership Employee Relations Training Coaching 78

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Here are the top 8 qualities to look for in a hospitality employee: 1.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Bottleneck Management

OCTOBER 4, 2018

At Bottleneck, we strive to hire and develop the best employees. Cultivating a great working environment, motivating staff to be their best, coaching and developing, and doing everything they can to ensure our guests have the best experience possible.” What makes a good restaurant manager? The best managers focus on their people!

Management 114

Management Management Leadership Training 114

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. And that all begins with hiring the right people. What are we going to do? So I look at that thing.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

JUNE 8, 2019

You breathe in stress and breathe out hospitality. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Step Two: Hire the Right People. You need to resist this urge to hire quickly. So how do you safeguard against a bad hire? Behavioral assessment.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

360Training

JULY 23, 2020

Either way, organization, and productivity suffer while a replacement is hired and brought up to speed. How to hire and onboard new employees. Better yet, they need a mentor to coach them through their decisions. You have plenty of ways to train and coach employees. Losing a manager wreaks havoc all over. Still true.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Black Box Intelligence

MAY 25, 2021

Quite the contrary, every restaurant or hospitality brand that I’ve talked to says the same thing: “I don’t think I’ve ever seen anything like this before.” Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. That hasn’t happened. The number of open requisitions is daunting.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Gecko Hospitality

MAY 20, 2019

You need to be able to discuss serious issues that can cause a successful restaurant to spin out of control, like employee poaching, handling toxic communication, immigration compliance, and supply and demand. Hire a lawyer to craft all legal documents. This is a serious issue in the hospitality industry. Employee Poaching.

Management 40

Management Management Document Coaching 40

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

Modern Restaurant Management

JUNE 19, 2020

Black businesses hire Black, create Black products, give to Black causes and pass down assets to Black families.” “With sizeable growth ahead and a relentless focus on excellence, guest experience and hospitality, Tristan’s knowledge and fresh perspective will be instrumental in Shake Shack’s continued success.

Food Safety 120

Food Safety Customer Experience Website Management Employee Relations 120

Modern Restaurant Management

JUNE 8, 2020

Provide a safe harbor from reductions in loan forgiveness based on reductions in full-time equivalent employees, to provide protections for borrowers that are both unable to rehire individuals who were employees of the borrower on February 15, 2020, and unable to hire similarly qualified employees for unfilled positions by December 31, 2020.

Guest Recovery 136

Guest Recovery Food Safety Employee Relations Mobile Ordering 136

Modern Restaurant Management

DECEMBER 12, 2019

Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. "Hiring these two industry veterans helps us close out 2019 strong, and prepare for our growth plans beginning in 2020. Nathan's Brings On Franchise Experts. " Black Bear Diner Adds CMO.

Franchise 95

Franchise Franchising Loyalty Program Book 95

Modern Restaurant Management

JANUARY 17, 2020

for six years before starting his own executive coaching and consulting business, Incisive Consulting, LLC, in 2018. In October that same year, the company hired Steve Sparks to assume the role of CFO, allowing Adams to focus on her role as President. ” Blackmon is also committed to active community involvement.

Franchise 113

Franchise Franchising Fast Casual Leadership 113