Modern Restaurant Management

MARCH 27, 2024

Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Coaching 106

Coaching Franchise Franchising Leadership 106

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Insert shameless plug for my books here so Your Restaurant Doesn’t Suck!

Coaching 337

Coaching Email Marketing Communication Workshop 337

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Simon Sinek in his best-selling book titled Start With Why says that “People don’t buy what you do, they buy why you do it.” I should recruit more talent. I must recruit more talent. Sales is a vanity metric.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

The Restaurant Coach University

JANUARY 29, 2017

The common thread in this bad recipe is lack of vision and poor leadership. Dos Equis: Stay Thirsty Restaurant Social+: We Create WOWS and Purple Cows GoPro: Be a Hero Coca-Cola: Open Happiness As the good book says, “Where there is no vision, the people perish.” You must actively recruit new team members.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

MBB Hospitality

APRIL 25, 2018

Strongly introverted people who prefer books and animals to people will struggle more with hospitality jobs. Strong Leadership Skills. Even employees who are not direct supervisors need to have strong leadership skills. MBB Management can also help you recruit prime positions like your chef and general manager.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

JULY 6, 2023

And of course, including myself and our senior leadership team, we hire and off-board according to these values. From there, in our weekly and monthly performance reviews, we have to bring the core values to the table and coach people according to whether they've been living within them or not. And then we point to them.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195