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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In other words, when leadership prioritizes speed and clarity, staff performance tends to follow suit. According to a Deloitte report on restaurant loyalty , staff responsiveness ranks as one of the top attributes influencing guest satisfaction. A well-informed team can anticipate issues before they affect the guest.

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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195
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5 Essential Restaurant Management Checklist Templates

7 Shifts

So any tool you can use to make their jobs easier—and allow them to focus on their core serving responsibilities—will benefit them, your customers, and influence your restaurant’s overall success. Keeping open communication with your team builds trust and improves your leadership qualities. Download it for free now.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends. Times have certainly changed for the everyday restaurant owner as hyper-connectivity and busy lifestyles continue to influence consumer behavior and where society eats.

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How 4 Restaurant Managers Hire, Train, and Retain

7 Shifts

This is especially true for store managers, as their influence on the team is much larger. Piper admits that it's harder to hire for skilled positions, like management and BOH. Make compensation clear Since Roots' leadership team realizes that some people are happy to stay where they are, their compensation structure recognizes tenure.

Hiring 195
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Creating a Culture of Cleanliness: Strategies for Food Service & Hospitality Success

PathSpot

In food service and hospitality, paying attention to BOH hygiene protocols will increase the risk of illnesses among customers and employees. Leading by Example: Management’s Role in Fostering a Clean Culture Demonstrating leadership through personal example is crucial for management to cultivate a clean culture within an organization.

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The restaurant industry needs to step up for women. We asked four leaders how to do it.

7 Shifts

And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. Put women in leadership roles. One of the main reasons was the management thought they had lower leadership potential. Provide equal opportunities.