Embrace the Suck

JUNE 13, 2022

I want to share with you some of the challenges that I faced back in the 90s when I opened my first restaurant… Up to that point I had been in the industry for 15 years. Back then I thought that knowing how to run a restaurant was all I needed. I can look back now and I describe it as falling into quicksand.

Back of House 44

Back of House Food Truck Point of Sale Take-out 44

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. I can tell you from working with over 2200 independent restaurants over the last 12 years that in any market regardless of current economic conditions…a lot of restaurants struggle (20%), and some just survive (60%). They focus on the wrong things.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado.

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Franchise Franchising Loyalty Program Book 277

Rocket Fuel

JANUARY 26, 2024

This poses an opportunity for operators to grow their overall sales and profits—If they can recover inevitable delivery losses and keep their staff from spending hundreds of hours monthly on said in-house recovery efforts. Ability to dig into which stores, days of the week, and/or dayparts may require more attention and coaching 03.

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Delivery Back of House Customer Service Technology 52

Apicbase

MAY 30, 2024

A modern EPOS system is far more than simply a sleeker cash register. It serves as a central hub for processing and storing information regarding orders, payments, and employees while providing key insights for restaurant management. Each saved second counts towards a satisfied customer and, more importantly, your bottom-line profit.

POS 52

POS Inventory Cash Management Point of Sale 52

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. PPP Forgiveness Links and EZ App. Did not reduce the salaries or wages of their employees by more than 25 percent, and did not reduce the number or hours of their employees; OR.

Food Safety 364

Food Safety Customer Experience Website Management Employee Relations 364

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it.

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2021 Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. National Menu Trends. The team at Upserve just released their latest trends report.

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2019 Mobile Ordering Online Ordering Customer Experience 345