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Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. This reduces the chance of errors or miscommunication.
Restaurants will continue to invest in comprehensive Back-of-House Technologies Following the pandemic, restaurants focused heavily on Front-of-House technology to streamline and digitize the diner experience. Many operators have a wealth of data but aren’t putting it to work.
By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. When the pandemic hit, many restaurants focused on expenses. Menus were trimmed to a fraction of original size.
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Table of Contents. Skills for Your Resume.
This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.
This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.
The conventional approach of utilizing points-based reward systems is making way for a more personalized and gratifying model. I anticipate an array of tailored incentives for patrons, moving beyond predictable points. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.
Although the point-of-sale system (POS) remains the technological heart of restaurants, numerous technologies run behind the scenes these days. These back-of-house software systems have become indispensable for modern restaurants because they enhance profitability and simplify work for restaurant managers and kitchen staff.
Restaurants use software and smart hardware to automate everyday tasks and management duties, such as purchasing ingredients, managing inventory, making production lists, dealing with allergens, and calculating costs. What Back-of-House Processes Can Restaurants Automate? But automation in food service is much more than that.
That means you are collaborating with multiple stakeholders who each have their own data points to focus on. All come with their own data sets and metrics – food cost, inventory variance, sales numbers, the list goes on. But with so many kitchen management systems vying for your attention, you need to narrow down the options.
More than 4 in 10 operators plan to invest in equipment or technology to increase front- and back-of-house productivity. Digitisation is more than introducing new technology; it requires a digital mindset – a new way of thinking that changes how restaurants operate. Many aspects of this industry have remained unchanged for centuries.
One such new-age technology is the restaurant point of sale (POS) system. It allows you to manage sales, inventory, supply chain, production, orders, kitchen operations, staff, and customers with the help of a digital interface of the software. What is a Restaurant POS System?
Sales people, for example, use CRMs to take and save notes about sales pitches, calls, and meetings. allergens (soy, gluten, dairy, etc.), A restaurant CRM is key to getting to know your customers and personalizing service at scale. As a restaurateur, you’re not only in the business of food. What Is a CRM?
The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Contactless payments and ordering, tap and pay and QR codes are now commonplace in restaurants. And it’s an important aspect of the company’s strategy to address staffing challenges. Get weekly updates.
Every article about technology for the hospitality industry seems to start with a similar statement. It goes something like: ‘advanced software rapidly pushes hotels in a revolutionary new direction’, followed by long lists of solutions with headings such as: ‘Best systems for the hospitality industry [implement today!].’. We disagree.
The right restaurant management software significantly enhances efficiency and control of operating costs. MarketMan offers tools for automating invoicing, recipe costing, and food cost calculations, making it a popular choice among restaurateurs. It runs in the cloud, so these functions are available wherever you are on any device.
He provides consultancy & project management services to a variety of clients, acting as the de facto sales & marketing lead on their behalf. Maybe offer them a cocktail on the house, or let them sample something you’re working on. Overcoming the pandemic-induced challenges . The teams also have to be trained. .
When that happens, food sales suffer, and so does office culture. Think about all the data points that need to stay in sync across hundreds of sites: Guest data : Preferences, dietary needs, meal choices, and buying habits. Menu & recipe data : Ingredients, allergens, nutrition, and sustainability. Choice is huge.
In this guide, learn about properly cleaning the restaurant and items such as silverware, as well as how to help prevent cross contamination and other risks in the back of house. An estimated 3,000 people in the U.S. die each year due to foodborne illness. When people see dirt or grease at a restaurant, 82% say they lose their appetite.
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