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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

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January/February 2020 Legal Update

Modern Restaurant Management

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

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What’s Next?: MRM Restaurant Survival Guide Updates

Modern Restaurant Management

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

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How to Plan Your Restaurant's Grand Re-Opening Event

7 Shifts

Frequency and repetition will help your advertisements get noticed. Ensure that your staff know the common signs and symptoms of COVID-19 so FOH staff can identify any ill guests, and staff can notify management if they or another employee are unwell Make sure you create, publish, and send the schedule to staff well in advance.

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15 Restaurant Metrics to Know and How To Use Them

7 Shifts

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Employee Turnover Rate. What is employee turnover rate?

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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Other leisure-related categories affected the most included travel, cruises, lodging and airlines. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. ” Health of F&B employees and privacy rights.

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34 Restaurant Marketing Ideas: How To Market Your Restaurant in 2024

7 Shifts

These strategies can combine traditional restaurant advertising techniques like pamphlets, billboards, and radio promotions with modern ideas like running paid ads, advertising on social media, and collaborating with influencers. Customers today strongly believe in the importance of social responsibility.