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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

2022 will be the year where the restaurant industry shows the world how flexible and techno-savvy it really is. It’s therefore reasonable to predict that we will see even more automated technology coming to the forefront and being applied in 2022. The rise of collaborative coaching. The end of one size fits all.

2022 180
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Improve Your CX and Reduce Operating Costs with a Simplified Payments Strategy

Modern Restaurant Management

“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. Nearly 90 percent of Americans are now using some form of digital payment, and they are engaging with these solutions in various ways, according to McKinsey’s 2022 Digital Payments Consumer Survey.

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MRM Research Roundup: End-of-May 2021 Edition

Modern Restaurant Management

percent in 2020 as brands shifted to more frequent, virtual interactions focused on ensuring franchisees were weathering the storm rather than the traditional compliance audit. Unscored audits increased by 29 percent in 2020, which had been a growing trend even in pre-pandemic times.

2021 190
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The Future of Operational Excellence: A Radical Reimagining of Continuous Improvement and Feedback

Modern Restaurant Management

Brands of all sizes must conduct regular safety and quality audits to ensure all locations are consistently compliant. In these traditionally in-person audits, inspectors often find issues that need to be corrected, and would tell the brand location’s operator what was wrong. The operator would then go correct the problems.

Audits 88
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Here Are the 2024 James Beard Awards Restaurant and Chef Semifinalists

EATER

This is the third awards season to reflect changes made in the wake of an extensive 2021 audit to address the longstanding biases baked into the awards process. The stated goal in the 2021 audit was also to have at least 50 percent of committee members and judges be people of color by the 2023 awards.

2024 29