7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

APRIL 3, 2020

Download all the data from your restaurant POS or back-office management platform to get a sense of how your restaurant is operating today. Utilities At first glance, utilities might not seem like something you can control, but you have a lot of options to influence the amount you pay on restaurant utilities.

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. This information can then influence your marketing initiatives. Management log books also cut down on confusion.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. This information can then influence your marketing initiatives. Management log books also cut down on confusion.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? If you make customers feel like they influenced your new menu, they’ll be eager to try it out when your restaurant reopens. Do you have takeout packaging in stock? Look at your historical sales and food cost reports.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Hot Schedules

MAY 17, 2019

Is this the year you’ll be investing in FOH or BOH technology? Providers like PlateIQ, Instant and Northstar POS give restaurateurs just-in-time notifications so that they — and the whole team — can have better visibility into how each store or team member is performing. It starts here.

2019 101

2019 FOH BOH Demo 101