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MRM Research Roundup: End-of-September 2021 Edition

Modern Restaurant Management

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. App downloads remain strong. Loyalty programs yield repeat business.

2021 153
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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 193
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Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs. Most definitely.

2021 229
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MRM Research Roundup: Mid-April 2021 Edition

Modern Restaurant Management

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). A new report from NELSON Worldwide that takes a look at the immediate future of dining and fast-casual restaurants. ” Optimism Is Returning.

2021 185
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MRM Research Roundup: End-of-June 2021 Edition

Modern Restaurant Management

When they do go out, consumers prefer local restaurants over national chains; QSR more than fast casual or casual dining; and coffee shops/casual eateries are preferred over "breakfast only" spots. Chick-fil-A holds onto its fast food crown; Subway stumbles. percent to a score of 77.6

2021 124
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MRM Research Roundup: End-of-January 2020 Super Bowl Edition

Modern Restaurant Management

voted Republican in 2016 – North Dakota, South Dakota, Wyoming, and Alaska – with services sectors and several food-related economic growth trended blue — Washington D.C., Fast-food restaurants also took a hit, down 1.5 points relative to 2016, widened from a gap of 1.3 points in 2018. points), food trucks (up 3.5

2020 164
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MRM Research Roundup: Mid-August 2021 Edition

Modern Restaurant Management

Restaurant labor costs are rising as the industry attempts to lure back employees who were laid off or voluntarily left the workforce during the pandemic. Food service and drinking places had 12 million employees in February 2020, but the number employed in the industry declined nearly 50 percent to 6.4 percent, compared with 3.1

2021 178