Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Embrace the Suck

FEBRUARY 12, 2020

Are you actively recruiting talent each week or just placing a couple of boring job ads hoping that the next superstar is going to walk in? Communication is key if you want to build a badass culture. Communication in restaurants sucks! Communication can be broken down into three ratios: 7-38-55. Going to workshops.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. Are there opportunities for further training, or to attend workshops and events? Applicants may be interested in how collaboration and communication are encouraged across departments.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

NOVEMBER 3, 2022

Consider attending workshops with your team. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there. Is there something in the hiring or recruiting process that leaves women out? Provide equal opportunities.

Leadership 195

Leadership FOH BOH Website Management 195

Apicbase

JUNE 20, 2022

Once someone is interested in your concept, you need to understand what type of info they are looking for and how to communicate with them. You need to know that every good working relationship starts with transparent communication, a consistent and regular feedback flow, and mutual respect. The wildcard: your customer database.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Black Box Intelligence

MAY 26, 2021

Back in my learning strategy days, we had a snarky phrase for in-person, multi-day workshops intended to change beliefs. You could argue the same approach has been adopted for recruitment marketing. Katie Porter and her whiteboard are coming for us. Restaurant Talent Marketing Focus #3: REACH. We called it “spray and pray.”

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

Black Box Intelligence

MAY 26, 2021

Back in my learning strategy days, we had a snarky phrase for in-person, multi-day workshops intended to change beliefs. You could argue the same approach has been adopted for recruitment marketing. Katie Porter and her whiteboard are coming for us. Restaurant Talent Marketing Focus #3: REACH. We called it “spray and pray.”

Marketing 52

Marketing 2021 Social Media Consumer Goods 52