Embrace the Suck

MAY 24, 2023

Relying on serendipity for star performers to discover us is a wasted opportunity. Take the initiative, communicate, and show genuine interest in their capabilities. Instead, we should be on the offense, taking our recruitment strategy to the talent pool. Do not fear rejection; it's merely a step in the process.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Culinary Cues

FEBRUARY 8, 2020

Building pride in team is a foundational requirement of leadership and coaching. This can be an incentive program that engages the employees in helping the restaurant reach its goals through efficiency, waste reduction, and a unified approach towards being entrepreneurial. COMMUNICATE, COMMUNICATE, COMMUNICATE.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. The common thread in this bad recipe is lack of vision and poor leadership. When the call for restaurant coaching comes in, people are asked what the issues might be. If coaching could just fix them then, they would have the restaurant they wanted.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 52

Leadership Hiring Coaching Recruiting 52

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 45

Leadership Hiring Coaching Recruiting 45

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Strong Leadership Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40