resource 2022-qsr-operational-index 
Modern Restaurant Management
JANUARY 31, 2025
Connecting with the consumer through loyalty programs and better customer data is a key focus for operators – more than seven in ten restaurant leaders (71 percent) are planning to increase investment in their loyalty or reward programs to keep customers close over the next 12 months. ” A Year of Challenges U.S.
Rocket Fuel
MAY 12, 2022
This article is the first in a series of five to promote Delaget’s 2021 QSR Operational Index – an annual report that shares stats and figures from over 6,000 QSR locations for sales, costs, employees, loss, and customer experience. . Operational metrics can help you understand how your new hires are performing.
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Modern Restaurant Management
FEBRUARY 1, 2021
Customer brand loyalty has survived the impact of the COVID-19 pandemic, which imposed a severe stress test on brands, according to Brand Keys 25th annual 2021 Customer Loyalty Engagement Index® (CLEI). QSR traffic was down 13 percent YOY, a significant decrease from November when traffic was even YOY. Future Delivery Habits.
Modern Restaurant Management
JUNE 8, 2020
When the house passed the legislation earlier, the National Restaurant Association Executive Vice President of Public Affairs Sean Kennedy said, “Restaurants have suffered more job and revenue losses than any other sector of the economy because of mandated closures and restrictions on operating.
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