Keep your customers coming back: Effective communication strategies for hospitality
Kounta
AUGUST 13, 2019
Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Believe us when we say it’s easier said than done. From the minute a guest walks into your cafe or restaurant, everything about the way they are greeted, served and cared for, directly affects their impression of you – and therefore whether they’ll return.
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