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The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

A new survey shows that Americans love new tech-driven options for ordering and retrieving food, but the flipside is that it is making them more impatient. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.

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MRM Research Roundup: Mid-December 2019 Edition

Modern Restaurant Management

In their Q3 2019 Food Sector Retail Index, Placer.ai, the world’s most advanced foot traffic analytics platform, looks at ten of the biggest QSR brands to see who came out on top this quarter. Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4

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EZ PPP Forgiveness App and Yelp’s New COVID Help

Modern Restaurant Management

Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk. Now, as workplaces reopen, employers need to create a culture of food safety to reduce risk, operate efficiently, and support employee health. “Providing food for work is now much more than a perk. . Relish by ezCater.