Modern Restaurant Management

APRIL 9, 2020

The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. As one industry executive comments, it's unchartered territory for the industry.

Leadership 222

Leadership Kitchen Safety Employee Relations Tip Distribution 222

7 Shifts

MARCH 29, 2023

We're ordering and paying on our devices using kiosks and tipping via tablet. Right after I joined, they had already been talking about finding a development program, coaching tool for not the hard skills, the soft skills, which are really the necessary skills to be a leader. QR codes became mainstays in restaurants, surprisingly.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

APRIL 27, 2020

Tips for pivoting to retail. Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Best practices for calculating cash flow.

Webinar 183

Webinar Loyalty Program Online Ordering Social Media 183

Modern Restaurant Management

APRIL 27, 2020

Tips for pivoting to retail. Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Best practices for calculating cash flow.

Webinar 196

Webinar Mobile Ordering Loyalty Program Online Ordering 196

Perfect Daily Grind

MARCH 29, 2022

To learn more about what channeling is, how it affects extraction, and how to avoid it, I spoke to Jill Hoff: the Director of Coffee and Education at Monogram Coffee , the 2020 Canadian Barista Champion, and a 2021 World Barista Championship semifinalist. Poor grind distribution. Distribute grounds evenly throughout the portafilter.

Tip Distribution 200

Tip Distribution Article 2021 Coaching 200

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Parts Town and Heritage Foodservice Group are coming together to strengthen their OEM (original equipment manufacturer) parts distribution capabilities.

Food Truck 126

Food Truck Customer Service Customer Experience Front of House 126

Black Box Intelligence

MAY 26, 2021

It seems a little controversial or at the very least uncomfortable to say this, but I haven’t been the first and won’t be the last: A global catastrophe educated us (and will continue to teach us) about our systems, our infrastructure, and the industries that keep this big blue marble spinning. Restaurant Talent Marketing Focus #2: AUDIENCE.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52