Coaching Customer Service Tip Distribution 
Modern Restaurant Management
APRIL 9, 2020
The following seven tips can help restaurant managers and HR professionals navigate risk in this rapidly evolving pandemic, especially as restaurants in many jurisdictions are required to operate solely with take-out or delivery service options. Others may have decided to shutter operations altogether. Share Guidance. Be Transparent.
Modern Restaurant Management
APRIL 27, 2020
. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.
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Modern Restaurant Management
APRIL 27, 2020
. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.
7 Shifts
DECEMBER 12, 2023
Between their relatively high minimum wage and tip credit, wide-ranging state law on tips, and detailed guidelines on employing minors, it can be hard for restaurants to navigate. Basic employee rights in Massachusetts All employees in Massachusetts, including tipped and non-tipped restaurant workers, have a set of basic rights.
Modern Restaurant Management
OCTOBER 16, 2019
Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.
Embrace the Suck
DECEMBER 25, 2019
Another thing you have to understand that the foodservice distribution world keeps secret is that a “slot” in the warehouse is gold to them. In foodservice distribution, they call them deviations. Some of the laws are changing and it’s changing the way these checks are distributed. Try it a see for yourself.
7 Shifts
OCTOBER 16, 2023
It directly influences the quality of service and the dining experience for customers. Well-trained and engaged staff contribute to better customer satisfaction. Assign a veteran server to a custom training task list so they can show the ropes to the newbie. Schedule Spreadsheets or whiteboards are a thing of the past.
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