Embrace the Suck

MAY 24, 2023

Relying on serendipity for star performers to discover us is a wasted opportunity. Take the initiative, communicate, and show genuine interest in their capabilities. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Bad hiring is a disease. I think Uber is hiring. 38% is related to tone.

Coaching 330

Coaching Email Marketing Communication Workshop 330

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Apicbase

MARCH 17, 2023

For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. Because technology integration allows your business systems to talk, it improves communication between the kitchen and front-of-house staff.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. You’ve made some bad hiring choices (usually when desperate to fill positions, which is known as “panic hiring”). When the call for restaurant coaching comes in, people are asked what the issues might be. Your Staff.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? PLAY #1: Hire Quality Seasonal Staff. Hiring quality seasonal staff should be at the top of the list because we all know your starting line-up can make or break the season.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. It’s a lot of work to fire and hire new staff.

Leadership 52

Leadership Hiring Coaching Recruiting 52