Black Box Intelligence

JULY 16, 2025

Staffing challenges: 40% of brands report being constantly understaffed in FOH, 54% saying they’re usually understaffed in BOH. But even with these improvements, many restaurants still struggle to hire and retain enough staff to operate at full strength. Clustered along the Northeastern coast. Comp Sales -0.9%

2025 52

2025 Fine Dining Point of Sale Fast Casual 52

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

Apicbase

MAY 18, 2022

Hire an expert to ensure the agreement covers everything that is legally required. We recommend hiring a franchising legal expert or business attorney to ensure the agreement covers everything legally required. #5 Provide training through: webinars, field training, on-site visits, conferences, and classroom refresher sessions.

Franchise 52

Franchise Franchising Sustainability Document 52

7 Shifts

NOVEMBER 3, 2022

At her first job as a server, she tried to show a new hire how to make a side salad. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. And how many of those women work in the FOH rather than the BOH? Is there something in the hiring or recruiting process that leaves women out?

Leadership 195

Leadership FOH BOH Website Management 195