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Robotic technology doesn't just bring novelty; it delivers practical benefits that enhance the guest experience. What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? In what ways can robotic technology be used to enhance the guest experience and engagement?
Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.
If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.
The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. Back of house (BOH) operations are complex and have many moving parts. The link between the POS system and BOH technology is a vital part of successful restaurant automation.
Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.
A thoughtful, organized onboarding experience can increase revenue, boost employee engagement, and reduce your restaurant turnover rate. Start with the one we’ve created below, then customize it to meet the needs of your business. Why reinvent the wheel every time a new hire joins your team when you can formalize the process?
Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. Overall, POS integration can help restaurants: operate more effectively, improve customerexperience, and drive growth. Every recipe is linked to the ingredients it used.
Product development – clean data on ingredients, allergens, and nutritional values along with recipe and menu optimization tools. The right BOH system allows you to integrate all of your tech elements and make sure they talk to each other effectively to save time and avoid costly errors.
We also analyse customer feedback from platforms like G2 and Capterra to highlight the pros and cons users have encountered. One customer praises the ability to track the costs of inventory items and recipes, saying it allows a restaurant chain to give more specific feedback to managers rather than just “food cost is too high.”
Streamlined, easy to access, and loaded with the info your BoH staff needs for prep and everything your FoH staff needs to make the sale and answer customer questions. NOTE: You can [and should] go real granular here, adding prep steps, production notes, images, and allergen/dietary info data to all your recipes. You’re done.
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