Why the Restaurant Staffing Shortage is Becoming a Bigger Issue
Black Box Intelligence
AUGUST 24, 2021
And part of the problem is that hiring and turnover were serious issues even before the pandemic. Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.
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