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Over the past year, state governments have been working with the restaurant industry to create a regulatory framework to fix the system by giving control over their own reservations back to restaurants.
While your local government has likely provided businesses with a plan for reopen, you have to keep in mind that the reality of reopening will be a very different story. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. Social distancing and protective equipment ??
Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. Do you have takeout packaging in stock?
The initial cost is almost $500,000 to get all of the pieces in place, and create the plan documents, and submit it to the government agency that oversees it. One hourly FOH employee, one hourly BOH employee, and one salaried manager. The process was incredibly complex, and very expensive.
But from the workers’ perspective, if returning to work means forfeiting those government subsidies for the sake of lower wages then there’s very little sense in doing so. And there’s also the cost-free or affordable health care via the ACA marketplace that many laid off workers are now entitled to.
Fine dining restaurants, which took a major hit due to government shutdowns, are finally making strides in improving sales. Workforce data: tracking trends for FOH and BOH staff. Front-of-house (FOH) workers are customer-facing, such as restaurant servers, bartenders and hosts. fewer FOH employees. fewer BOH and 2.8
There are several job functions in both the FOH and BOH and all need detailed appearance standards. With appearance standards, your FOH team is going to make a good first impression. Ask yourself this question and develop guidelines for the FOH team. The key to a lasting great impression lies in your customer service standards.
Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu. Employees learn about the rules, regulations, and legalities governing your restaurant and/or the service industry. Hands-on menu training and tasting. Familiarize both teams with a menu tasting and training.
Some have lobbied the government to impose an emergency cap on delivery app fees , while others have planned boycotts , or encouraged customers to delete the apps from their phones. You might even rehire back FOH staff as drivers or pickup coordinators to build the best food delivery service for your restaurant.
And with shared governance comes risk. In addition, it will ensure BOH and FOH efficiency (and consistency) for years to come. 2 You’ll risk brand dilution. When you share control with franchisees, you’re no longer in charge of every restaurant within your network.
From the kitchen to front-of-house operations, restaurant operators need to follow the government’s COVID-19 response guidelines and institute safety practices to ensure a safe and hygienic dining environment for their customers. . Promote the use of gloves for both the kitchen and FOH staff.
Pay attention to rising food prices and changing government regulations. As the FOH staff spends the most time with the customers, they will naturally be hearing direct feedback from customers. Threats: Keep an eye on the competing restaurants’ strategies to identify potential threats that could possibly affect your business.
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