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Restaurants will continue to invest in comprehensive Back-of-House Technologies Following the pandemic, restaurants focused heavily on Front-of-House technology to streamline and digitize the diner experience. Many operators have a wealth of data but aren’t putting it to work.
IT has moved from the sidelines to the centre of hospitality operations. For a long time, technology was viewed as a support function. It was something you upgrade when workflows break or legacy systems become too painful to manage. In fact, 94% of restaurants only adopt new tech when absolutely necessary. But that’s starting to change.
The foodservice industry faces significant challenges in hiring and retaining staff, even when wages are competitive. While our primary focus is on the back-of-house (BOH)—from food preparation to cleaning—we foresee that labor shortages and rising minimum wages will continue to challenge the industry.
By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. When the pandemic hit, many restaurants focused on expenses. Menus were trimmed to a fraction of original size.
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Table of Contents. Skills for Your Resume.
In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.
A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. Why reinvent the wheel every time a new hire joins your team when you can formalize the process? Your New Hire Checklist for Restaurant Employees. restaurateurs should pay special mind to this last one.
Plus, managers spend valuable time vetting candidates and conducting interviews — not to mention training new hires. Meanwhile, Gallup confirms that back and front-of-house replacements cost around $2,000. Meanwhile, Gallup confirms that back and front-of-house replacements cost around $2,000. The Cost of Turnover.
If they’re stuck in the back of house they can’t be out front, improving the guest experience. Improving HR Functionality. Learn how outsourcing your HR can increase employee engagement while decreasing liabilities and fees. How confident are you that you’re maintaining complete compliance with all labor laws?
The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Contactless payments and ordering, tap and pay and QR codes are now commonplace in restaurants. And it’s an important aspect of the company’s strategy to address staffing challenges. Get weekly updates.
In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. The film reveals a concerning statistic from a 2013 study by the Office of U.S.
In this guide, learn about properly cleaning the restaurant and items such as silverware, as well as how to help prevent cross contamination and other risks in the back of house. An estimated 3,000 people in the U.S. die each year due to foodborne illness. When people see dirt or grease at a restaurant, 82% say they lose their appetite.
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