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The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.
In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. In other industries, the average employee tenure is 4.2
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. It's your job to ask the waiter if he meant pickles when he added peppers to the hamburger order. Cross-contamination. Undercooking. Food allergies.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. Bringing food orders from the kitchen to each appropriate table. The answer to the FOH manager.
Integration with Back-of-House Systems In fact, the majority of respondents say that FoH and BoH are at least partially connected. But, you might be further along in your digital journey than you think. Whether you manage 30 school kitchens or 200 workplace sites, Apicbase ensures your teams can move fast, waste less, and stay in sync.
Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. Finally, Apicbase optimises your purchasing decisions by adjusting your order quantities based on your desired stock levels and sales history. Your tech ecosystem is ready to go.
The F&B director works with the order forms, the COO analyses the profit and loss statements, the inventory manager checks the stock counts, the executive chef works in the recipes database and so on. Product development – clean data on ingredients, allergens, and nutritional values along with recipe and menu optimization tools.
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