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Coca-Cola Research Reveals What Guests Want Post-COVID

Modern Restaurant Management

That was followed by airline travel (46 percent), attending live events (43 percent) and seeing movies in theaters (39 percent). Pick-up and curbside delivery will gain stronger relevance post-COVID, and dine-in recovery will be stronger than pre-COVID levels. Dine-in demand will surge, and off-premise modes are here to stay.

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Restaurant Industry Performance Pulse

Black Box Intelligence

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.

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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Since the week ending June 28 the industry’s recovery remains stagnant. Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment. Read more in the latest Restaurant Guest SatisfactionSnapshot. See details here.

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