Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Embrace the Suck

FEBRUARY 12, 2020

Bad hiring is a disease. I hate to say that a lot of restaurants post on social media, very few actually market. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry. I think Uber is hiring. Going to workshops.

Coaching 330

Coaching Email Marketing Communication Workshop 330

7 Shifts

NOVEMBER 3, 2022

At her first job as a server, she tried to show a new hire how to make a side salad. Consider attending workshops with your team. Is there something in the hiring or recruiting process that leaves women out? At Smalls Sliders, they combat this by training every hire on every position. Put women in leadership roles.

Leadership 195

Leadership FOH BOH Website Management 195

Embrace the Suck

OCTOBER 28, 2021

Attend workshops & seminars. Hire a business coach (okay that was a little self-promotion…LOL). Mistake #6: They have an outdated hiring system (or worse) they panic hire. They have no system for hiring! We tend to hire for skill and forget the personality. You all hire from the same labor pool.

Coaching 329

Coaching Training Social Media Hiring 329

EATER

JULY 6, 2022

Leadership gathered the remaining staff at lunchtime to process what had just happened; during the meeting, the HR director played a singing bowl, and Peggy Dulany, Stone Barns co-founder and chair of the board, burned sage. Repeated requests to speak directly with the leadership of Stone Barns and Blue Hill were denied.

Agriculture 91

Agriculture Leadership Education Employee Relations 91

Apicbase

JUNE 20, 2022

Before we talk about franchisees’ hiring and retention process, here’s a definition and a brief introduction to the role that franchisees play in your restaurant business. They run their restaurant’s day-to-day business operations, meet with customers and vendors, and hire and train their team – to name just a few responsibilities.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52