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Consistently delivering safe dining experiences requires a total re-think of processes and service standards, then the skills and behaviours required of both managers and team members. Everywhere a potential customer is in contact with your brand- social media, the website, a phone call, the entrance. .
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This singular focus has allowed Bloom to create a world class enterprise analytics and marketing platform that saves at-risk customers, builds and manages online reviews, while increasing customers’ frequency. Document Management & Search — Easily store, search, and access invoices from anywhere. Shake Shack Inc.
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This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. The full report can be downloaded here. Reputation Management Revolution.
The number one thing you need to fix is your website,” says Walchef. By starting with your website and making sure it’s optimized to be mobile-first ( as of October, nearly half of all web traffic in the US is from a mobile device ), you’re opening up a number of possibilities for guests to find you. Check in on your team.
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