author megan Blog Related Topics 
Modern Restaurant Management
MARCH 18, 2021
In this recent blog post , my co-author Megan Welker and I noted that consumers have four different modes when they shop: Collect, Seek, Comfort, and Connect. By applying a personal filter and connecting to a dynamic KDS to handle customizations, every restaurant can be vegetarian, kosher, gluten-free, or vegan.
Modern Restaurant Management
OCTOBER 31, 2019
. “Smartphones and apps like Uber, DoorDash, GrubHub and Postmates have rewired customer behaviors and expectations and changed the game for retailers, quick-service restaurants and grocery,” said leading digital analyst, CX expert and author Brian Solis, who contributed to the report.
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