The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. It has been used to help doctors diagnose diseases and it's even influencing the movies we watch on Netflix. So, what do you need to know about chatbots?

Online Ordering 96

Online Ordering Allergens Customer Experience Food Order 96

Ken Burgin

JUNE 6, 2023

Questions could range from ingredients of dishes to potential allergens. Learning Modules : Use ChatGPT to develop comprehensive learning modules on restaurant operations such as reservation management, handling peak hours, and providing excellent service. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Touch Bistro

MAY 31, 2021

Restaurants typically use CRMs to collect guest information, such as: Contact information : Typically collected when a customer joins a restaurant’s loyalty program or makes a reservation. Interaction history : A log of the customer’s orders, reservations, and interactions with promotions. allergens (soy, gluten, dairy, etc.),

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

The Rail

AUGUST 23, 2022

On the STARBUCKS website localized for the UK, the information on the menu is much more concise — it offers to view details about allergens in a product by following a link and reporting a food allergy to a barista. Starbucks UK nutrition & allergy info. There is also a link to a page with the composition of dishes.

SEO 52

SEO Social Media Customer Service Customer Experience 52