Black Box Intelligence

SEPTEMBER 26, 2024

Since COVID, restaurants have had a difficult time maintaining adequate employee levels. Only 5% of brands said they had enough employees. Therefore, it was no surprise it saw record numbers of employees quitting their jobs. Position Comp Traffic* Comp Sales* Hourly BOH +2.6% +3.3% percentage points month-to-month.

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

Modern Restaurant Management

AUGUST 19, 2020

The role of many employees may evolve from manual tasks to more human interaction. There is still a lot of scope for innovation not only in the areas of hospitality and customer relations but also in the way we cook. There are already sensors that can monitor food for shelf life attributes and sanitizer for proper concentration.

Kitchen Safety 567

Kitchen Safety Food Safety Loyalty Program Social Media 567

7 Shifts

NOVEMBER 3, 2022

I have been serving plant based charcuterie since 2008.Broccoli Everyone wins when employees are comfortable bringing up issues before they get worse. “I Check with female employees about how you can help them reach their full potential. And how many of those women work in the FOH rather than the BOH? Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

DECEMBER 31, 2019

Labor issues will continue to bring challenges in 2020, but these challenges will offer restaurants the opportunity for a continued and relentless focus on creating rewarding environments for employees. The ongoing labor shortage is leaving employers struggling to hire and maintain employees while also being pressured to increase wages.

2020 345

2020 Kitchen Safety Consumer Goods Food Safety 345