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Coaching -This is not quite the same as mentorship, but has some of the same qualities. A good leadership coach will help you avoid pitfalls and can keep you on the right path. Costs for a leadership coach can vary. You can utilize a coach on a part-time and short-term basis to provide assistance when needed.
My managers also used code names based on menu items to “rate” female customers. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. Your next step is to signal to your staff (and customers) what you stand for. He assured me he would only use it to trade shifts. Set core values.
It’s an act of compassion and service towards another that defines a leader. The customer is wrong. The owner/staff/customers don’t get it. Because they are overcompensating for their lack of confidence. The loudest ones are generally those that are the most afraid inside. Remember that leadership is never a title.
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