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Restaurant Franchising: 10 Essential Performance Metrics For Consistent Group-wide Profitability

Apicbase

This number reflects the unit’s total food, beverage, and merchandise sales through all the different revenue streams. Create an upselling program. For example, restaurant management platforms can significantly reduce human effort by automating BOH and FOH flows, thereby helping you to keep the labour cost in check.

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Mastering Restaurant Metrics: Your Comprehensive Guide to Business Success 

Apicbase

To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). If your goal is to develop brand loyalty, you can measure Customer Retention Rate and Average Rating Score per Customer.