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Employee Engagement Best Practices for Restaurants

7 Shifts

Use data from your POS to see which employee served the fewest tables, upsold the least, got the fewest tips, etc. Give employees certificates for completing certain courses or training milestones. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed. How can you gamify learning?

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system. Your back-of-house (BOH) team should also have some basic customer service training. Learning general guidelines and procedures. Share links to relevant training videos.

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20 Restaurant Skills You'll Quickly Learn on the Job (Updated)

7 Shifts

Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Cross-contamination. Undercooking. Food allergies.

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What’s Next?: MRM Restaurant Survival Guide Updates

Modern Restaurant Management

Professionals responding to shifts across all industries are asked to complete the Qwick COVID-19 Certification Program, ensuring they are aware of best practices on how to prevent acquiring and/or transmitting COVID-19 and keep the general public safe. It is applicable only to new merchants running the Toast POS.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.