Modern Restaurant Management

JANUARY 3, 2024

Leveraging transactional, behavioral, demographic, and offline data from their most valued guests, operators can effectively personalize every guest interaction based on their likes, dislikes, dietary restrictions, preferred payment methods, and more, to drive lifetime value.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Perfect Daily Grind

JUNE 21, 2020

According to UK-based consumer intelligence firm Brandwatch, one of the biggest challenges for the food and beverage industry is staying up to date with consumers’ wants and needs. They state , “The food and beverage industry is seemingly one of the most susceptible to changing trends, micro-trends, and local trends.”.

Café 137

Café Consumer Goods Customer Experience Sustainability 137

Modern Restaurant Management

AUGUST 28, 2020

He began his life-long career in the hospitality business at the food service division of Stouffer in Newark, N.J., and joined the Marriott Corporation in 1965 to help launch its fast-food division, beginning with Hot Shoppes Jr., It’s fun to be able to offer the city food from such a great brand through our Kitchen Center.”

Allergens 145

Allergens Kitchen Safety Guest Recovery Customer Service 145