7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Let’s say you run a fast-casual restaurant. Collect and store essential documents, integrate new hires into the shift rotation, and keep trainees updated on their tasks and progress.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. For example, at a casual family restaurant, the service model might look like this: The host greets the party and seats them. Scheduling. Scheduling work shifts is an often overlooked cog in restaurant operations.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Not sure if something got done earlier in the week?

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Not sure if something got done earlier in the week?

Management 195

Management Management Email Marketing Point of Sale 195

Aaron Allen & Associates

MARCH 3, 2022

It tracks all the transactions with a great level of detail (from the date and time to what items were purchased to returns or void checks, to how it was paid, who sold it, and what table were people seating in for casual dining restaurants). It enables team members to take photos with an iPad and make notes on the problem.

Management 120

Management Management Mobile Ordering Point of Sale 120

The Restaurant Times

DECEMBER 26, 2020

A casual attitude towards reporting and analytics can often lead to the doom of your restaurant. No matter what your restaurant’s size or format is, you need to document all the business transactions and maintain relevant reports to avoid restaurant failure. No Reporting and Analytics.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52