Black Box Intelligence

JULY 16, 2025

Staffing challenges: 40% of brands report being constantly understaffed in FOH, 54% saying they’re usually understaffed in BOH. Further, even higher-income diners appear to be trading down some of their usual fine dining occasions, influenced by rising prices and declining guest sentiment. Clustered along the Northeastern coast.

2025 52

2025 Fine Dining Point of Sale Fast Casual 52

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. This is especially true for store managers, as their influence on the team is much larger. Piper admits that it's harder to hire for skilled positions, like management and BOH.

Hiring 195

Hiring Training Management Management 195

7 Shifts

NOVEMBER 3, 2022

Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. These elements all influence the way people treat a restaurant worker.

FOH 195

FOH Leadership BOH Website Management 195