7 Shifts

NOVEMBER 12, 2020

Here’s an example of an onboarding overview: Day One Orientation: Learning about the restaurant’s culture and history, meeting coworkers, and receiving a uniform. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Day Three Role-specific training.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed.

Employee Relations 349

Employee Relations FOH Certification BOH 349

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity. If those charges are split between the restaurant and the staff, customers must be informed of the exact split rate.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity. If those charges are split between the restaurant and the staff, customers must be informed of the exact split rate.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

Cheetah

JUNE 14, 2021

Increasing wages, gradually introducing automatic gratuity, sharing the tip pool with back-of-the-house (BOH) employees, improving the working conditions, investing in cross-training, and reducing staff are all good solutions. There are two ways: Sharing the tip pool with BOH Auto gratuity Before you blow a gasket, consider the following.

BOH 148

BOH Back of House Front of House Employee Relations 148

7 Shifts

OCTOBER 24, 2019

Vintage or retro waitress uniforms usually consist of a collared and pocketed dress, an apron, and a sleek updo. I did it [a mime] year when I was on tables and made a pretty penny without having to speak to a single customer all night. It happened four years ago, and I still can't stop thinking about it. —A

BOH 236

BOH Point of Sale FOH Restaurant Law 236

Lavu

FEBRUARY 14, 2020

Customer Service Standards. In the restaurant industry, appearance is important because customers are looking for safe foodservice operators. There are several job functions in both the FOH and BOH and all need detailed appearance standards. Customer Service Standards. What service style do customers expect?

FOH 78

FOH Social Media Restaurant Law Food Safety 78