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Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurants will become increasingly casual. The sleeping giant is virtual kitchens.
Technology moves from a tool of convenience, to a safety requirement in stadiums and arenas – In the past, technologies that analyzed and reported the length of lines at restrooms and concessions stands were a convenience – a nice perk to keep fans from missing too much of the event.
Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. First-party ordering isn’t just about cutting fees — it’s about owning the guest experience, building real loyalty and creating sustainable growth that boosts corporate and franchise value.
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