The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. Directing early customers to the bar area while they are waiting for their tables.

Front of House 52

Front of House FOH Back of House Online Ordering 52

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Give out hard copies and make digital copies accessible on a cloud storage system so that staff can easily reference them. Customer service training Customer service is the cornerstone of hospitality.

FOH 307

FOH BOH Food Safety Customer Service 307

Touch Bistro

MARCH 25, 2021

The process is sometimes referred to as organizational socialization and includes collecting paperwork, orienting new hires within your company’s culture, and providing restaurant employees with hands-on training. Start with the one we’ve created below, then customize it to meet the needs of your business. Pair new hires with mentors.

Hiring 52

Hiring Employee Relations FOH BOH 52