Leading Restaurant Consultant Raymond Santamaria Advises UK Restaurants to Focus on Guest Experience and Operational Efficiency
The Restaurant Times
OCTOBER 29, 2020
It is important to let the guests enjoy the experience, so among other things, the food presentation has to be amazing. You have to reassure the guests so that they feel comfortable to dine at the restaurant.’ ‘Add a surprise element to delight the guests. .’ Overcoming the pandemic-induced challenges .
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