Black Box Intelligence

JULY 2, 2022

In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And almost 90% of people pay attention to how business owners respond to reviews. By replying to negative reviews, a company shows that it actually cares about the customer’s opinion and that they will use this feedback to improve where necessary.

Customer Experience 52

Customer Experience Online Ordering Customer Service Email Marketing 52

The Salt

JULY 2, 2022

Inflation — fueled by the pandemic, the war in Ukraine and local issues — has made everything more expensive, including the oil used to fry street food. Here's how vendors and customers are coping.

Food 98

Food 98

Black Box Intelligence

JULY 2, 2022

In this digital age, reviews are everything for your business. Latest studies show that up to 97% of people aged 18-34 check online reviews before visiting a new restaurant, cafe or hotel. And almost 90% of people pay attention to how business owners respond to reviews. By replying to negative reviews, a company shows that it actually cares about the customer’s opinion and that they will use this feedback to improve where necessary.

Customer Experience 52

Customer Experience Online Ordering Customer Service Email Marketing 52