Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

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ChatGPT has made a significant impact on the hospitality industry, particularly in restaurants, by revolutionizing customer interactions and improving overall experiences. With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes. In the near future, ChatGPT will transform the hospitality industry by enhancing communication, improving efficiency, and elevating the dining experience for customers and employees.

Don't miss out on this exclusive panel, where three restaurant thought leaders will share their insights on the benefits and applications of ChatGPT.

Learning Objectives

Explore the ethical considerations surrounding the use of ChatGPT in the restaurant and hospitality industry, such as the potential impact on job displacement and the balance between automation and maintaining a personalized human touch in customer interactions
Explore best practices for integrating ChatGPT in the hiring process, including creating automated job postings, conducting initial candidate interviews, and collecting feedback from interviewers
Investigate the potential challenges and limitations of implementing ChatGPT in the industry, including language barriers, cultural nuances, and the need for continuous training and updating of the AI model to ensure accurate and relevant responses
Engage in a discussion on the future implications of ChatGPT and similar AI technologies in the hospitality industry

June 20, 2023 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST

Brought to you by:

Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

Joe Guszkowski

Joe Guszkowski is a senior editor with Restaurant Business focusing on technology. He has been recognized for his reporting on the pandemic tech boom and ghost kitchens and covers a variety of other topics including delivery, automation, and marketing technology. He also hosts RB Daily, a daily restaurant news podcast. He lives in Milwaukee with his wife and cat.

Jay Ashton

With over 33 years of experience in the hospitality industry, Jay Ashton is a highly skilled Brand Activation Manager known for his ability to build and transform brands using data-driven strategies, cutting-edge marketing tactics, and engaging events. He has an incredibly successful track record, having spent the past 19 years working at Sysco Canada, a Fortune 100 company.

He is a well-respected and influential figure in the Canadian food service industry, with numerous awards and recognitions to his name, including 50 Most Successful Personalities Globally and Canada's Top Foodservice Influencer. He is also one of the most followed podcasters on Spotify for the restaurant industry and also hosts one of the top 10% of podcasts out of 2.9 million globally. In addition to his professional work, he is dedicated to working with numerous Canadian Hospitality and Foodservice Associations building strong and long-term relationships. He is also an intern teacher at Centennial College on food media.

Dan Maimone

As a seasoned leader with over 15 years of experience in operations and 5 years in the SaaS industry, I bring a unique blend of operational efficiency and customer-centricity to my role. My passion lies in driving customer success and creating positive business outcomes through exceptional customer experiences.

With a proven track record in building and leading high-performing teams, I am committed to driving customer satisfaction and loyalty while continuously improving processes and systems to enhance the customer journey. I am a strategic thinker and solution-oriented problem solver who is always seeking new and innovative ways to drive customer success.

I am dedicated to listening to the voice of the customer, collaborating cross-functionally, and leveraging data and insights to inform decisions and drive business results. I am a natural communicator and relationship builder, able to establish and maintain strong partnerships with customers, stakeholders, and internal teams.

Restaurateur Connection