Operations

Restaurant operators have love/hate opinions on service charges

But believers say the surcharge trend has helped spark a game-changing conversation about the industry and how it takes care of workers.

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Operations

Gladstone's in Los Angeles prepares to make its last days the best ever

Three partners and a small group of employees are determined to keep the 50-year-old beachfront restaurant alive, risking everything with the hope of making history.

Technology

Retailers are ditching self-checkout. Should restaurants take heed?

Tech Check: Retail trends are often a preview of what's to come for restaurants, but that may not be the case here.

Financing

Social media giveth and social media taketh away

The Bottom Line: McDonald’s, Starbucks and Chipotle, chains that have historically benefitted from social media love, are learning the hard way that it can have the opposite effect. Brands should take heed.